Shipping Policy

Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.

Processing times are separate from transit times. Orders may require additional processing time during peak periods, holidays, or when order verification is necessary.

Estimated Delivery Times

Estimated delivery times are provided at checkout or in the applicable shipping information for your destination.

All delivery dates and transit times are estimates, not guaranteed delivery dates. Actual delivery may vary due to carrier operations, customs inspections, weather conditions, public holidays, logistical disruptions, or other circumstances beyond the estimated transit schedule.

Once an order has been handed over to the shipping carrier, delays caused by the carrier may affect the expected delivery date. A delay in transit does not necessarily mean that an order has been lost.

If a carrier delay occurs, Arelivia will assist with tracking the shipment and, where reasonably possible, contact the carrier or provide available updates. Any applicable statutory consumer rights remain unaffected.

Shipping Costs

Available shipping methods and any applicable shipping charges will be displayed at checkout before the order is completed.

Where free shipping is offered, the applicable conditions will be shown at checkout.

Any express or priority shipping option is subject to availability and the delivery estimates displayed at checkout. Unless expressly stated otherwise, selecting a faster shipping method does not guarantee delivery on a specific date.

Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation containing tracking information when available.

Please allow up to 24–72 hours after dispatch for tracking information to become active or update.

Tracking information may not update continuously while a shipment is in transit. A temporary lack of tracking updates does not, by itself, confirm that a package is lost.

If your tracking information has not updated for an extended period, or your order appears to be delayed, please contact us at support@arelivia.com with your order number.

Carrier Delays and Delivery Exceptions

Delivery may be delayed by the shipping carrier due to operational backlogs, routing changes, weather, customs processing, incorrect or incomplete address information, failed delivery attempts, or other transit-related circumstances.

When a shipment is delayed:

• Please check the latest tracking information before reporting the order as missing.

• Arelivia may contact the carrier or request an investigation where appropriate.

• We will provide available tracking updates and reasonable assistance in resolving the issue.

• If the shipment is confirmed lost, cannot be delivered, or remains undelivered in circumstances requiring a remedy, Arelivia will review the matter and provide the remedy required by applicable law and our Return and Refund Policy.

Carrier delays do not automatically entitle a customer to a refund before the circumstances have been reviewed. However, nothing in this policy excludes any refund, cancellation, delivery, or other remedy required by applicable consumer protection law.

Delivery Confirmation and Missing Packages

If tracking shows that an order has been delivered but you have not received it, please check the delivery location, mailbox, building reception, household members, or any collection point identified by the carrier.

If the package remains missing, contact us at support@arelivia.com with your order number. We may request reasonable information to help investigate the delivery with the carrier.

A carrier's delivery scan may be considered as part of the investigation, but it does not automatically resolve every missing-package claim. Each case will be reviewed based on the available evidence and applicable law.

Address Accuracy and Delivery Attempts

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery attempts, redelivery, or collection-point arrangements may depend on the carrier and destination. Any additional charges or consequences arising from incorrect address information will be handled in accordance with applicable law.

International Shipping and Customs

Arelivia accepts orders for destinations where shipping is offered at checkout.

International deliveries may take longer than estimated due to customs clearance, local postal services, import procedures, or other destination-specific requirements.

Import duties, taxes, and customs charges, where applicable, will be disclosed at checkout when collected by Arelivia. If such charges are not collected at checkout, the customer may be responsible for charges lawfully payable on import, subject to the information provided before purchase and applicable consumer law.

Subscription Shipments

If subscription products are offered, recurring shipments will be processed according to the schedule disclosed when the subscription is purchased. Shipment confirmation and tracking information will be provided when available.

Carrier delays may affect the delivery date of an individual subscription shipment. Such delays do not change the subscription's cancellation or other rights under the applicable subscription terms and consumer protection laws.

Reporting a Shipping Issue

If your order has not arrived within the estimated delivery timeframe, or if you believe it has been lost or delivered incorrectly, contact us at:

Email: support@arelivia.com

Please include your order number and, where available, the tracking number.

We recommend contacting us as soon as reasonably possible so that we can investigate with the carrier. Any reporting timeframe stated in our policies is intended to help us investigate promptly and does not limit mandatory consumer rights or remedies.

Contact

For shipping questions or delivery assistance, contact:

Arelivia Customer Support
Email: support@arelivia.com