Privacy policy
Privacy Policy
Data Controller
Data Controller: Arelivia
Email: support@arelivia.com
We are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or place an order.
What Information Do We Collect?
We may collect the following types of information:
- Identification and contact information: first name, last name, address, email address, and phone number.
- Payment information: processed securely by our payment providers. We do not store your complete credit or debit card details.
- Browsing information: including information collected through cookies and similar technologies.
How Do We Use Your Information?
We use your personal information to:
- Process and manage your orders, shipments, and returns.
- Process payments and manage billing.
- Manage subscription orders and recurring billing.
- Respond to inquiries and provide customer support.
- Send marketing communications, only when you have provided your consent.
- Comply with applicable legal obligations.
What Is the Legal Basis for Processing?
We process your personal information based on:
- The performance of the purchase agreement.
- Your consent, where required, for marketing communications.
- Compliance with applicable legal obligations.
- Our legitimate interest in improving our services and customer experience.
Who Do We Share Your Information With?
We may share your information with service providers necessary to operate our business, including:
- Shipping and logistics providers.
- Payment processors.
- Our e-commerce platform provider, Shopify.
- Email marketing and communication service providers.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
How Long Do We Keep Your Information?
We retain your personal information for as long as necessary to maintain our commercial relationship with you and, afterward, for the periods required by applicable laws and regulations, including tax and accounting requirements.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal data, subject to legal retention requirements.
- Restrict or object to certain processing activities.
- Portability — receive your data in a structured, commonly used format.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at:
support@arelivia.com
You may be asked to provide identification to verify your identity.
Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.
Children's Privacy
Arelivia products are intended for adults aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact
If you have any questions about this Privacy Policy or how your data is handled, contact us at:
support@arelivia.com