Refund policy

Return & Refund Policy

At Arelivia, we want you to shop with complete confidence. That's why all orders are backed by our 90-Day Satisfaction Guarantee.

90-Day Guarantee

If you are not satisfied with your purchase for any reason, you may request a return within 90 days of the delivery date.

To initiate a return, contact us at:
support@arelivia.com

Our team will provide you with the necessary instructions.

Return Requirements

To be eligible for a return:

  • The request must be submitted within 90 days of delivery.
  • You must provide your order number or proof of purchase.
  • The product must have been purchased directly from our official website.

Refunds

Once we receive and review your request, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase within up to 10 business days.

Depending on your bank or card issuer, it may take a few additional days for the refund to appear in your account.

Damaged or Incorrect Products

Please inspect your order upon delivery.

If you receive a product that is:

  • damaged,
  • defective, or
  • different from the product you ordered,

please contact us within 48 hours of delivery and include:

  • your order number;
  • photos of the product;
  • photos of the packaging.

We will review your case and, where applicable, offer a replacement, refund, or store credit.

Cancellations

Orders can only be canceled before they have been prepared for shipment. Once an order has been shipped, it must follow the return process outlined above.

Subscription Orders

If you are subscribed to Arelivia, refund requests on recurring orders apply to the most recent charge only. You may cancel your subscription at any time before the next billing cycle to avoid future charges through the "Manage Subscription" link in your order confirmation or billing emails, or by contacting support@arelivia.com.

Promotional Items

If your order included free gifts, promotional offers, or discounts based on a multi-item purchase, and the return causes the order to no longer qualify for the promotion, the value of the free gift or discount may be deducted from the refund amount.

Undelivered Orders

If your order does not arrive within the estimated delivery timeframe shown at checkout, please contact us with your order number.

Claims for undelivered orders must be submitted within 30 days of the order date.

Need Help?

If you have any questions about returns or refunds, please contact us at:
support@arelivia.com